Shipping policy

Purpose
This policy describes how orders are processed, shipped, and delivered, providing transparency and clear information for customers.

Shipping Costs and Delivery Areas
We offer free shipping within the United States. All shipping details are displayed at checkout.

Order Processing
After placing an order, you will receive a confirmation email. Order processing usually takes 1–3 days (Monday through Friday). Orders placed after 2:00 PM CET begin processing the next business day.

Delivery Time
Transit usually takes 4–6 days (Monday through Friday), with an estimated total delivery time of 5–9 business days. Business days do not include weekends or public holidays.

Order Tracking
Every shipped order includes tracking information. Once your package has shipped, you will receive an email with a tracking number and instructions.

Order Cancellations
Orders can only be canceled before processing begins by contacting customer service at info@westonbay.co. Once order processing has begun, cancellation is no longer possible, and returns must be made in accordance with our Return and Refund Policy.

Damaged, Defective, or Incorrect Items
If you receive damaged, defective, or incorrect items, please contact us immediately at info@westonbay.co. Please include your order number, describe the issue, and attach photos. Possible solutions include a replacement or a full refund in accordance with consumer protection laws.

Delivery Delays
Delays may occur due to holidays, peak periods, weather conditions, or carrier issues. Delivery time may be extended by an additional 3 business days. In the event of further delays, please contact customer service at info@westonbay.co.