Refund policy
Introduction
This policy describes customer rights and the procedures for returns, exchanges, and refunds. Statutory consumer rights always apply to defective, damaged, or non-conforming products. This policy operates in accordance with our Terms of Service.
Return and Exchange Period
Returns and exchanges are accepted within 30 days of the date you receive your order. Requests submitted after this period will not be accepted.
Return and Exchange Conditions
To be eligible for a return or exchange, an item must:
- Be in the condition in which it was received, with no signs of use beyond initial inspection (unworn and unwashed)
- Include its original packaging, tags, and accessories
Non-Returnable Items
Items that do not meet the above conditions, are missing their original packaging or accessories, have been damaged through improper use, or are returned without prior approval cannot be returned.
Return or Exchange Procedure
To request a return or exchange, contact customer service within 30 days of receiving your order at info@westonbay.co. Please include your order number, the item(s), the reason for the return, and photos, if applicable. Returns without prior approval will not be accepted.
Damaged, Defective, or Incorrect Items
If you receive damaged, defective, or incorrect items, please contact us immediately at info@westonbay.co. Please include your order number, describe the issue, and attach photos. Possible solutions include a replacement or a full refund in accordance with consumer protection laws.
Refunds
You will be notified whether your return is approved or rejected after the item has been inspected. Approved refunds are issued to the original payment method within 7 days of approval. Processing times may vary depending on the payment provider.
Exchanges
If you request an exchange, instructions will be sent once your request is approved. Replacement items will be shipped after the return has been received and approved. If the requested replacement item is unavailable, a refund will be issued instead.
Return Shipping Costs
Return instructions and the return address will be provided once your return is approved. For defective or incorrectly shipped items, the store covers the shipping costs. In all other cases, the customer is responsible for the shipping costs. We do not charge handling fees.
Order Cancellations
Orders can only be canceled before processing begins by contacting customer service at info@westonbay.co. Once order processing has begun, cancellation is no longer possible, and returns must be made according to the steps above.
Abuse and Fraud Prevention
The store reserves the right to refuse returns or exchanges in cases of suspected abuse, fraud, or repeated misuse.