Find answers here
Who pays for return shipping?
For defective or incorrectly shipped items, the store covers the shipping costs. In all other cases, the customer is responsible for the costs. We do not charge handling fees.
Do you charge for shipping?
We offer free shipping within the United States. All shipping details are shown at checkout.
How long does it take from placing an order to delivery?
Order processing usually takes 1–3 days (Monday to Friday). Transit usually takes 4–6 days (Monday to Friday), for an estimated total delivery time of 5–9 business days.
What can cause an order to be delayed?
Delays may be caused by holidays, peak seasons, weather conditions, or carrier issues.
How long does the refund process take?
Approved refunds are issued to the original payment method within 7 days of approval.
What is the deadline for returns and exchanges?
Returns and exchanges are accepted within 30 days of the date you receive your order. Requests submitted after this period will not be considered.
What steps do I need to take to make a return or exchange?
To request a return or exchange, contact customer service within 30 days of receiving your order at info@westonbay.co. Please include your order number, the item(s), the reason for the return, and photos, if applicable. Returns without prior approval will not be accepted.
Can I cancel my order?
Orders can only be canceled before processing begins by contacting customer service at info@westonbay.co. Once order processing has started, cancellation is no longer possible, and returns must be made in accordance with our Return and Refund Policy.
Where can I check the status of my order?
Every shipped order includes tracking information. Once your package has shipped, you will receive an email with a tracking number and instructions.
What payment methods do you accept?
A full list of accepted payment methods can be found in our Payment Policy.